BOOKING POLICY

A minimum of 2 nights stay is required in order to book Tweed Valley Pods.

Our pods are made up to welcome 2 guests. Additional guests over and above this are charged at £5 per night. This charge will be automatically applied during the online booking process.

BOOKING QUOTES

Any quotes are valid for 48 hours only. During this time we cannot guarantee that the requested dates will remain available. To secure your booking please provide confirmation and payment in full.

PAYMENT POLICY

Payment in full is required at the time of booking. 

CANCELLATION POLICY

If you need to cancel your booking, 100% of paid prepayments are refundable when the booking is cancelled 35 days before arrival. If you cancel the booking 21 days before arrival or earlier, 50% of paid prepayments are refundable. Thereafter, all prepayments are non refundable. 

DAMAGE POLICY

A pre-authorisation of £150 is due on the day of your arrival. This is to cover any damage found in the property on your departure. Please note, this is a pre-authorisation only and your card will not be charge unless significant damage is found. 

PET POLICY

Pets only by prior arrangement. We have livestock in the fields surrounding us so at certain times of year pets will not be permitted. Please contact us directly to arrange.

SMOKING POLICY

Smoking is not permitted within any of our pods. 

SITE REGULATIONS

In order to make the stay at Tweed Valley Pods great for everyone, all guests must keep to the rules of behaviour laid out in the site regulations. Making sufficient levels of noise after 11pm (known as ‘quiet time’) that would disturb other guests is strictly forbidden. Please be respectful to other guests and our surrounding neighbours on the estate. Please adhere to the strict 10mph speed limit when driving within the estate.  The road is used by horse riders, cyclists, pedestrians and vehicular traffic, please drive with care at all times. 

Parties or hen and stag groups are not permitted to the site.  Additionally, no music should be played after 10pm without permission of Tweed Valley Pods. Should you wish to have additional visitors to your pod during your stay please let us know in advance. In the event that you breach our site rules then we reserve the right to ask any guest to leave without compensation for the unspent element of their stay. CCTV is in operation within the site.

LIABILITY & RISKS

Tweed Valley Pods accepts no liability for: theft, damage or loss, of whatever nature, during or as a result of a stay with us. Guests and any accompanying guests will be jointly liable for all losses or damage that occurs either directly or indirectly as a result of their stay. 

Tweed Valley Pods is located in open countryside with livestock and woodland area in close proximity. Children must be supervised at all times. Dogs should be kept on a lead at all times. It is the parents/guardians responsibility to ensure that young children do not place themselves in a situation whereby they can injure themselves by being vigilant of any potential incident. As with all camping holidays, parental supervision is essential, at all times. Tweed Valley Pods cannot be held liable for any injuries sustained.